| What
are your shipping rates?
When you checkout you can choose how you want your order shipped.
Below are the following options:
Standard Shipping - (Continental U.S. Only) cost $4.95 generally
your order will arrive within approx 7-10 days.
Priority Shipping - (Continental U.S. Only) cost $9.50 generally
your order will arrive within 3-5 days.
International Shipping - (Shipping outside U.S. Only) cost $10.95
generally your order will arrive within 3 weeks.
Larger volume orders 100+ may take longer to process and ship.
(Note: If you are a business and will be purchasing large quantities
of decals or extremely large decal graphics and would like to have
these shipped to you sooner via your business FEDEX account number,
please let us know and we'd be happy to ship via your account.)
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to questions
Can I place
my order over the phone instead of online?
Yes. If you would rather place your order over the phone with an
Ultimate Decals Representative, you can contact us at 936-539-5719
and we will be glad to take your order over the phone. Please have
all your order information ready, which decals you would like, color,
size quantity etc.
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to questions
Do you
carry 1/24, 1/25 scale dry transfer or water transfer decals?
No. We manufacture diecut vinyl decal graphics which is a different
process than dry/water transfer decals.
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to questions
Do you
ship outside of the U.S.A.?
Yes, we do ship orders Internationally and have shipped all across
the globe, United Kingdom, Australia, Japan, Canada, just to name
a few. Orders that are shipped International you must select "International
Shipping" when you check out. And your order could take close
to 2-3 weeks for delivery. Also please make sure your credit card
billing address matches exactly with your card number during check
out.
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to questions
How do I inquire
about a decal I'm interested in from the website?
If you have a question about a particular decal we carry and would
like to email us about it, you can reference the decal by the decals
ID number, you can find the decal ID number by clicking on an image
in the decal library, from the customize section the decal ID is
listed directly below the decal preview. You may also hold your
mouse cursor over the icons when browsing a catagory in the decal
library, this will also show the decals ID number.
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to questions
What payment
methods does Ultimate Decals accept?
Ultimate Decals currently accepts payment by Paypal, VISA, MASTERCARD,
AMEX and DISCOVER all via online 128-bit secure server connection.
Ultimate Decals also accepts personal checks / money orders, from
U.S. banks only, please allow an additional 7-10 business days
to process funds for your order if you will be placing you order
by check. Check orders are placed as pending in our production schedule
and are processed & shipped once we receive your check in the
mail.
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to questions
Does Ultimate
decals have secure online purchasing?
Your security is a priority at ultimatedecals.com.
To provide credit card security and keep your personal information
safe, we use Secure Sockets Layer (SSL) technology, the most widely
used data encryption coding system for secure e-commerce transactions.
All of your information is encrypted (scrambled) prior to being
sent over the Internet to our system. To protect your information
once we receive it, we place it on systems behind secure firewalls,
which are communication-management computers designed to keep information
safe and inaccessible to other Internet users. If your browser doesn't
accept the SSL technology, transactions will not be permitted. Shopping
at ultimatedecals.com is safe, convenient and secure. To confirm
that your connection is secure when you click check-out from the
shopping cart, look for the letters "https" (rather than
"http") located in the URL address window at the top of
your browser. Also, look for a locked
padlock icon or solid key icon at the bottom of your browser
window this also indicates that you are on secure internet connection.
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to questions
Do you have
a hard copy catalog of your decals?
Since our online library is constantly being updated with new decals
and designs we do not carry a printed catalog of our decals,
but you can view all of them
online here.
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to questions
Can I lacquer over
the decal without damaging it in any way?
Yes. Our decals do withhold their integrity when lacquered to a
surface with a water based lacquer. If you are unsure about our
vinyl material working with the lacquer you will be using, write
us an email and we would be glad to send you a sample of the vinyl
material that you could test and see if it holds up.
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to questions
When I go to my shopping
cart it's empty, what do I do?
This is usually caused by the browser version you are running. Please
make sure you have the latest web browser. Ultimate Decals website
is optimized to run in either Internet Explorer 5.0+ and Netscape
5.0+. You can find out what version you have by going to help -
about in your file menu of your web browser application. You can
download the latest Netscape
Here or the latest Internet
Explorer 6.0 here. If that doesn't solve the problem
make sure you have cookies enabled under your browser settings or
you may have a software program running that blocks cookies from
websites. "Cookies" are small pieces of information from
our web site that are stored by your browser on your computer's
hard drive. Our site uses them to be able to maintain the contents
of your shopping cart. Without cookies enabled on your browser,
you will not be able to place an order online from our web site.
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to questions
How long does it
take for the decals to be shipped and received?
Once you place your order it is placed into our production schdule.
Generally it takes 7 - 10 business days to process your decal order
and 3-4 business days before you receive them through standard shipping.
You can choose to recieve your decals via priority shipping if you
need them sooner. Larger quantity orders may take longer delivery
time. Also Ultimate Decals is closed on all major holidays and this
sometimes effects our shipping schedule.
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to questions
Is the checkered background
on our website part of the decal?
No. We placed the checkered background behind our decal previews
in our online decal library so that you can visualize more clearly
where the decal will have "cutouts" in the vinyl. These
decals are diecut from vinyl material, NOT printed onto vinyl material.
The Checkered background represents the surface area that you will
be applying the decal too, the black area represents the actual
decal material.
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to questions
Will Ultimate Decals disclose the information
it collects to outside parties?
We never give, rent, or sell your personal information
to others. We may provide aggregate statistics about
our customers, sales, traffic patterns, and related site information
to reputable third-party vendors, but these statistics will not
include any personally identifying information. Ultimatedecals.com
may release account information when we believe, in good faith,
that such release is reasonably necessary to (i) comply with law,
(ii) enforce or apply the terms of any of our user agreements or
(iii) protect the rights, property or safety of Ultimatedecals.com,
our users, or others.
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to questions
Do you do multi-colored decals?
Yes. We can do multi-colored decals, up to 3 colors at an additional
cost and if the artwork is suitable (not highly detailed) for it.
Please use our quote
form and ask about multi-decal colors in the details
comment section. As of now only single color decals are visible
in our library. However, currently Ultimate Decals is in the process
of creating it's custom online interfaces for users of our site
to custom create all the decals we have online using multi-colors,
so check back soon.
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to questions
Can I use
your decals for Glass Etching/Sandblasting?
Yes. Our decal designs can be used for glass etching and sandblasting.
But you must order these decals over the phone from us directly
as we have a special sandmasking material these decal need to be
diecut from that will hold up under these conditions. Please contact
us for more information on which designs you'd like and we can provide
you with pricing and addtional information.
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to questions
Do you offer large volume discounts based
on quantity?
Yes, we are happy to offer volume discounts based on quantity. For
quantities over 20 and over 50, discounts are available. If you
have another request or need much larger quantities, simply send
us an e-mail to info@ultimatedecals.com
with the expected quantity and which Decals you'd like and we'll
be happy to provide you discounted pricing.
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to questions
How should I prepare the surface for the decal?
Please read these instructions all the way through before starting
your application. The surface must be clean, and free of all oils,
waxes and dirt. Use Windex or a comparable cleaner to clean the
glass. If you use RainX, try Formula 409 to remove it. On painted
surfaces wipe with a wax remover or alcohol if applying on freshly
waxed paint. These Decals come to you in three layers. The top layer
is called the Transfer Tape. It looks somewhat like regular masking
tape. The middle layer is the actual Decal. The bottom layer is
a Backing Paper treated with a release agent.
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to questions
How do I
apply the decal?
We recommend first cleaning the surface
with a soap and water solution. Household dishwashing soap works
fine. Next you’ll need Denatured Alcohol to remove any residues.
Although you can install decals after cleaning the surface with
dishwashing soap we recommend using Denatured Alchohol because it
will completely clean the surface. It helps remove residues that
could be left from the soap/water solution. Denatured Alcohol can
be purchased at a local paint or hardware store. Always follow the
instructions on the label. If it will be used on a painted surface
make sure the instructions say it can be used for that purpose (or
fiberglass if it’s a boat) and test in an inconspicuous area.
You’ll want to dry the surface with a clean cloth or paper
towel before applying the decal.
The optimum temperature range for vinyl graphic adhesion is 60 -
80 degrees F. The air and surfaces should always be above 40 degrees
F. Very high humidity (above 90 percent) may effect the application
process. Also if possible try to work in a covered area this will
help keep debris from landing on your surface. This also helps shield
from wind.
For installation instructions please read our section on Decall
Installation Instructions
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to questions
What types
of surfaces can the decals be applied to?
Please view our section on Surface
Requirements for more information.
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to questions
How should
I care for my decal?
In colder climates, decals on windows of vehicles can be damaged
by the scraping of frost or ice from the windows. Mild window cleaner
may be used to clean the windows without damage to the decal. On
painted surfaces of vehicles, care must be taken when waxing. Wax
will build up around the edges of the decal, and will need to be
removed. Use a soft cloth, and take your time, and be gentle. DO
NOT USE something such as a brush. It will only force the wax underneath
the edge of the decal, and the decal will begin to peel. Your Decal
will not be damaged by normal use of car wash products, or water.
Although the decals will withstand pressure washers, car washes,
these will reduce the life and appearance of your Decal. The decals
will not last forever, but will give you many years of enjoyment
if taken care of.
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to questions
How do I
remove my decal?
On glass surfaces, with temperatures between 70 and 80 degrees,
a razor blade scraper can be used. Decals can be removed from painted
surfaces by using a heat gun or hair dryer to warm the decal to
the point to where it peels off easily. Heating the decal will not
cause the decal to completely detach from the surface, but will
loosen the adhesive to make it make easier to remove.
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to questions
Can you
create a decal from my custom design?
In most cases, Yes. Please upload your graphic to our custom department
where we can review your artwork. We will then email you back a
quote for you custom decal. Please view our custom section at Custom
Artwork to upload your graphic.
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to questions
Can I reuse
the graphic once I take it off?
No. Once the decal graphic is removed is it no longer reusable.
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to questions
Can your
diecut decals be applied to T-Shirts, Fabric and Leather?
Although our decals have a very strong adhesive back and the vinyl
may adhere to a fabric surface, they will easily peel off. We do
not recommend using them for fabric or T-shirts, they may last a
day or so, but will not stay attached to the fabric especially if
these fabrics are machine washed etc. The decals really need to
be attached to a smooth hard surface.
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