Stick People Figures

 

Frequently Asked Questions

Ultimate Decals regularly receives questions about our business, decals and other matters. Some of the questions which we are most frequently asked are set out below together with the answers. If there are any other questions which you think should be added, please let us know by emailing the webmaster at: webmaster@ultimatedecals.com

What are your shipping rates?
Can I place the order by phone instead of online?
Do you carry 1/24, 1/25 scale model dry transfer or water transfer decals?
Do you ship outside the U.S.A.?
How do I inquire about a decal I'm interested in from the website?
What payment methods do you accept?
Does Ultimate Decals have secure online purchasing?
Do you have a hard copy catalog of your decals?
Can I clearcoat / lacquer over the decal without damaging it?
When I go to my cart to check-out it's empty, what do I do?
How long until I receive my decals once my order has been placed?
Is the checkered area on decal preview part of the decal product?
Does Ultimate Decals disclose any personal information to outside parties?
Do you do multi-colored vinyl decals?
Can I use your decals for Glass Etching / Sandblasting?

Do you you offer large volume discounts based on quantity?
How should I prepare the surface for the decal?
How do I apply the decal to the surface?
What types of surfaces can the decals be applied to?
How should I care for my decal?
What is the best way to remove vinyl decals?
Can you create a decal from my custom design?
Can I reuse the graphic once I take it off?
Can your diecut decals be applied to T-Shirts, Fabrics, Leather?



What are your shipping rates?
When you checkout you can choose how you want your order shipped. Below are the following options:

Standard Shipping - (Continental U.S. Only) cost $4.95 generally your order will arrive within approx 7-10 days.
Priority Shipping - (Continental U.S. Only) cost $9.50 generally your order will arrive within 3-5 days.
International Shipping - (Shipping outside U.S. Only) cost $10.95 generally your order will arrive within 3 weeks.

Larger volume orders 100+ may take longer to process and ship.

(Note: If you are a business and will be purchasing large quantities of decals or extremely large decal graphics and would like to have these shipped to you sooner via your business FEDEX account number, please let us know and we'd be happy to ship via your account.)

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Can I place my order over the phone instead of online?
Yes. If you would rather place your order over the phone with an Ultimate Decals Representative, you can contact us at 936-539-5719 and we will be glad to take your order over the phone. Please have all your order information ready, which decals you would like, color, size quantity etc.

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Do you carry 1/24, 1/25 scale dry transfer or water transfer decals?
No. We manufacture diecut vinyl decal graphics which is a different process than dry/water transfer decals.

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Do you ship outside of the U.S.A.?
Yes, we do ship orders Internationally and have shipped all across the globe, United Kingdom, Australia, Japan, Canada, just to name a few. Orders that are shipped International you must select "International Shipping" when you check out. And your order could take close to 2-3 weeks for delivery. Also please make sure your credit card billing address matches exactly with your card number during check out.

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How do I inquire about a decal I'm interested in from the website?
If you have a question about a particular decal we carry and would like to email us about it, you can reference the decal by the decals ID number, you can find the decal ID number by clicking on an image in the decal library, from the customize section the decal ID is listed directly below the decal preview. You may also hold your mouse cursor over the icons when browsing a catagory in the decal library, this will also show the decals ID number.

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What payment methods does Ultimate Decals accept?
Ultimate Decals currently accepts payment by Paypal, VISA, MASTERCARD, AMEX and DISCOVER all via online 128-bit secure server connection.

Ultimate Decals also accepts personal checks / money orders, from U.S. banks only, please allow an additional 7-10 business days to process funds for your order if you will be placing you order by check. Check orders are placed as pending in our production schedule and are processed & shipped once we receive your check in the mail.

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Does Ultimate decals have secure online purchasing?
Your security is a priority at ultimatedecals.com. To provide credit card security and keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure e-commerce transactions. All of your information is encrypted (scrambled) prior to being sent over the Internet to our system. To protect your information once we receive it, we place it on systems behind secure firewalls, which are communication-management computers designed to keep information safe and inaccessible to other Internet users. If your browser doesn't accept the SSL technology, transactions will not be permitted. Shopping at ultimatedecals.com is safe, convenient and secure. To confirm that your connection is secure when you click check-out from the shopping cart, look for the letters "https" (rather than "http") located in the URL address window at the top of your browser. Also, look for a locked padlock icon or solid key  icon at the bottom of your browser window this also indicates that you are on secure internet connection.

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Do you have a hard copy catalog of your decals?
Since our online library is constantly being updated with new decals and designs we do not carry a printed catalog of our decals, but you can view all of them online here.

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Can I lacquer over the decal without damaging it in any way?
Yes. Our decals do withhold their integrity when lacquered to a surface with a water based lacquer. If you are unsure about our vinyl material working with the lacquer you will be using, write us an email and we would be glad to send you a sample of the vinyl material that you could test and see if it holds up.

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When I go to my shopping cart it's empty, what do I do?
This is usually caused by the browser version you are running. Please make sure you have the latest web browser. Ultimate Decals website is optimized to run in either Internet Explorer 5.0+ and Netscape 5.0+. You can find out what version you have by going to help - about in your file menu of your web browser application. You can download the latest Netscape Here or the latest Internet Explorer 6.0 here. If that doesn't solve the problem make sure you have cookies enabled under your browser settings or you may have a software program running that blocks cookies from websites. "Cookies" are small pieces of information from our web site that are stored by your browser on your computer's hard drive. Our site uses them to be able to maintain the contents of your shopping cart. Without cookies enabled on your browser, you will not be able to place an order online from our web site.

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How long does it take for the decals to be shipped and received?
Once you place your order it is placed into our production schdule. Generally it takes 7 - 10 business days to process your decal order and 3-4 business days before you receive them through standard shipping. You can choose to recieve your decals via priority shipping if you need them sooner. Larger quantity orders may take longer delivery time. Also Ultimate Decals is closed on all major holidays and this sometimes effects our shipping schedule.

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Is the checkered background on our website part of the decal?
No. We placed the checkered background behind our decal previews in our online decal library so that you can visualize more clearly where the decal will have "cutouts" in the vinyl. These decals are diecut from vinyl material, NOT printed onto vinyl material. The Checkered background represents the surface area that you will be applying the decal too, the black area represents the actual decal material.

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Will Ultimate Decals disclose the information it collects to outside parties?

We never give, rent, or sell your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include any personally identifying information. Ultimatedecals.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Ultimatedecals.com, our users, or others.

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Do you do multi-colored decals?

Yes. We can do multi-colored decals, up to 3 colors at an additional cost and if the artwork is suitable (not highly detailed) for it. Please use our quote form and ask about multi-decal colors in the details comment section. As of now only single color decals are visible in our library. However, currently Ultimate Decals is in the process of creating it's custom online interfaces for users of our site to custom create all the decals we have online using multi-colors, so check back soon.

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Can I use your decals for Glass Etching/Sandblasting?
Yes. Our decal designs can be used for glass etching and sandblasting. But you must order these decals over the phone from us directly as we have a special sandmasking material these decal need to be diecut from that will hold up under these conditions. Please contact us for more information on which designs you'd like and we can provide you with pricing and addtional information.

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Do you offer large volume discounts based on quantity?

Yes, we are happy to offer volume discounts based on quantity. For quantities over 20 and over 50, discounts are available. If you have another request or need much larger quantities, simply send us an e-mail to info@ultimatedecals.com with the expected quantity and which Decals you'd like and we'll be happy to provide you discounted pricing.

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How should I prepare the surface for the decal?

Please read these instructions all the way through before starting your application. The surface must be clean, and free of all oils, waxes and dirt. Use Windex or a comparable cleaner to clean the glass. If you use RainX, try Formula 409 to remove it. On painted surfaces wipe with a wax remover or alcohol if applying on freshly waxed paint. These Decals come to you in three layers. The top layer is called the Transfer Tape. It looks somewhat like regular masking tape. The middle layer is the actual Decal. The bottom layer is a Backing Paper treated with a release agent.

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How do I apply the decal?
We recommend first cleaning the surface with a soap and water solution. Household dishwashing soap works fine. Next you’ll need Denatured Alcohol to remove any residues. Although you can install decals after cleaning the surface with dishwashing soap we recommend using Denatured Alchohol because it will completely clean the surface. It helps remove residues that could be left from the soap/water solution. Denatured Alcohol can be purchased at a local paint or hardware store. Always follow the instructions on the label. If it will be used on a painted surface make sure the instructions say it can be used for that purpose (or fiberglass if it’s a boat) and test in an inconspicuous area. You’ll want to dry the surface with a clean cloth or paper towel before applying the decal.

The optimum temperature range for vinyl graphic adhesion is 60 - 80 degrees F. The air and surfaces should always be above 40 degrees F. Very high humidity (above 90 percent) may effect the application process. Also if possible try to work in a covered area this will help keep debris from landing on your surface. This also helps shield from wind.

For installation instructions please read our section on Decall Installation Instructions


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What types of surfaces can the decals be applied to?
Please view our section on Surface Requirements for more information.

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How should I care for my decal?
In colder climates, decals on windows of vehicles can be damaged by the scraping of frost or ice from the windows. Mild window cleaner may be used to clean the windows without damage to the decal. On painted surfaces of vehicles, care must be taken when waxing. Wax will build up around the edges of the decal, and will need to be removed. Use a soft cloth, and take your time, and be gentle. DO NOT USE something such as a brush. It will only force the wax underneath the edge of the decal, and the decal will begin to peel. Your Decal will not be damaged by normal use of car wash products, or water. Although the decals will withstand pressure washers, car washes, these will reduce the life and appearance of your Decal. The decals will not last forever, but will give you many years of enjoyment if taken care of.

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How do I remove my decal?
On glass surfaces, with temperatures between 70 and 80 degrees, a razor blade scraper can be used. Decals can be removed from painted surfaces by using a heat gun or hair dryer to warm the decal to the point to where it peels off easily. Heating the decal will not cause the decal to completely detach from the surface, but will loosen the adhesive to make it make easier to remove.

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Can you create a decal from my custom design?
In most cases, Yes. Please upload your graphic to our custom department where we can review your artwork. We will then email you back a quote for you custom decal. Please view our custom section at Custom Artwork to upload your graphic.

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Can I reuse the graphic once I take it off?
No. Once the decal graphic is removed is it no longer reusable.

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Can your diecut decals be applied to T-Shirts, Fabric and Leather?
Although our decals have a very strong adhesive back and the vinyl may adhere to a fabric surface, they will easily peel off. We do not recommend using them for fabric or T-shirts, they may last a day or so, but will not stay attached to the fabric especially if these fabrics are machine washed etc. The decals really need to be attached to a smooth hard surface.

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